Service and Support
Outstanding performance and availability of our solutions is guaranteed by use of the latest technology and our employees' high level of qualifications. PROMOS has been SAP partner since more than twelve years and has embedded its service model consequently into the support structure of the enterprise and standard support versions of SAP. A three-step support concept guarantees that notifications from the customers can be processes from the PROMOS support as well as the SAP without media disruption.
The OpenPromos® Unified Services (OPUS) are a portfolio of different service offers of the PROMOS consult. Those services can be called-up via a web-based interface (portal). The access to the support portal of PROMOS guarantees a direct connection to the service in every step of the project. In case you haven´t got an access to the support portal OPUS - OpenPromos® Unified Services - of PROMOS consult yet, you can always request access data from us.
Support portal OPUS
Offering you the best possible support in requests or problems might require accessing your computer via remote-servicing – of course only with your approval. We use the TeamViewer program, which ensures secure and encrypted access. If requested by a member of our support staff, please click on this download-button. TeamViewer QuickSupport does not need any installation or admin rights on your computer.
Please keep in mind that we can only offer you this service during working hours and by telephone agreement with our support staff. After completing the download (installation is not necessary), please start the program and inform the support about the 9-digit ID number and the 4-digit password. With the help of the ID number and the randomly generated password, our support staff will be able to see your display and control your computer.
You can close the session at any time with a mouse click.
Our support hotline
0049-(0)30 24 31 17-610
Monday until Friday from 7:00am to 7:00pm