Integrated Workforce Management of the ALBA Facility Solutions (AFS) - Easily Linked
In cooperation with the ALBA Facility Solutions PROMOS informs about the practical use of a mobile workforce management system within a customer presentation.
The ALBA Facility Solutions GmbH, a subsidiary of the leading environment service provider and feedstock supplier, manages industrial, housing, and specialized real estates throughout Germany. From winter services and green space maintenance to minor repairs management and vacancy restorations the ALBA provides all services by it´s own efforts since more than ten years. Additionally to the infra structural, technical and commercial facility management the ALBA Facility Solutions also cares about disposal management in real estate stocks. Those solutions are extended by integrative recycling and logistic services especially for the industry and trading. Customer satisfaction through quality is the number one priority. This is secured by a close-meshed location network, the use of the most modern and innovative technical systems as well as experienced experts. For this reason the ALBA Facility Solutions uses a holistic workforce management system of PROMOS, which not only allows a depiction of mobile process steps with the use of the easysquare mobile app, but also makes an integration into existing SAP® system landscapes possible.
The special requirements to the workforce management system within the processes of facility management services are especially the linkage of the numerous people and stakeholders, who are involved into the overall process. Not only the customer belongs to these, e. g. the tenant, who reports a defect of the particular property as a user. Determinative of the range and type of the facility services is the customer in the first place, who provides the base of all depending services. Regarding the customers’ wishes services and prices are agreed, which are supposed to happen within the maintenance of the customers’ property. Those services are either performed by external service providers, e. g. craftsmen, or own employees. In case of an external service a settlement has to be made additionally. How to do this exactly and which advantages were created with the use of a workforce management system at the ALBA FS, Ina Härich and Martin Harzendorf are explaining at a customer presentation close to practice at the 11th user forum for mobile solution at maintenance and service!
You don’t want to miss out? Then register here for the event quickly and visit us in Düsseldorf! We also look forward to answer individual questions of you at our booth.
You already have other plans at the time of this event? That´s not a problem at all! At our 12th OpenPromos Anwenderforum in Berlin Ina Härich and Martin Harzendorf will be presenting the use of this solution in detail from the 4th-5th of November 2015. Inform yourself on the current program and register to our event today!