VBW Bochum Relies On Standard In The Market From Now On
One of the
main reasons for the change of the craftsman portal was the goal of the VBW
Bochum to go back to a standardised product with a great spread in the market
and numerous reference customers. “Towards an industry standard” was the maxim
during the selection of a new provider. With this solution, which is already
used by many other housing companies, they expect shorter support times as well
as the creation of synergies via the use of a solution, which was already put
into productive use at other companies and didn´t have to be developed
individually for the VBW Bochum. Besides the craftsman linkage, also e. g. a mobile
safety precaution solution, a process supported ticket system and an insurance
solution with a portal function to the platform easysquare are brought into use
in the project.
Additionally, various standard processes, like the release procedure for orders and performance capture sheets or the escalation procedure during a delay in the process, are depicted as easysquare workflow processes for an optimal tracing and increase of quality. Based on the same technology a chat system for the communication between the craftsmen or the insurance of the employee of the VBW Bochum has been implemented.
That´s why easysquare with its high density of
reference customers was just the right decision. On the 1st of
January 2016 they were already able to go productive with the easysquare craftsman portal successfully.