easysquare tenant app
Mobile communication in the easysquare tenant app – where tenants and property managers meet
No matter whether it’s for all-year-round consumption information on heating costs and warm water or seamless communication with the housing company – today more and more people want to use their smartphone to do so. With the easysquare tenant app, PROMOS provides a modern solution with which you can provide your services in condensed form in an app and your tenants can perform self-service tasks conveniently for themselves using a smartphone
The easysquare tenant app is a native app for iOS and Android that provides all the benefits of a native app; for example, the use of operating system functions such as GPS, camera, contact data and push notifications. With the app, tenants have full access to their contract data and can send queries or report defects as part of communication with property managers. In addition to the native app, the web app can be accessed via the browser on a PC. To ensure strong customer loyalty, the app can be provided in the App Store or on Google Play co-branded, that means with the company-specific logo. Your tenants can easily search for the company name in a targeted way.
The structure of the easysquare tenant app is simple and intuitive. In the “Contracts”, “Services” and “Defect report” services, tenants can carry out activities themself and use information relating to the contractual relationship
All contract-related documents and master data from the SAP® system are available in the “Contracts” service. For example, this is where your tenants can view their general contract and object master data around the clock. In this way, tenants can keep track of the contractual relationship and all the master data concerning them. Scanned documents, for example from the tenant’s file, can be accessed in the app at any time. Digital delivery completely eliminates the need for resource-intensive sending of letters.
“Defect report” service
Tenants can use the “Defect report” service to report damage or defects in the property, building or living environment. The service then informs about all status changes in the repairs process by sending a message. The entire communication between tenants and property managers, including any necessary queries, takes place via the easysquare tenant app itself.
Tenants can send other requests, such as applications for permission to sub-let or make a structural modification, using the “Services” service. Tenants receives forms they requests, for example a Certificate of Rent Paid, directly in the app. Here, too, tenants can follow the process sequence via the status information, making repeated enquiries unnecessary. Particularly comfortable is the chat function within the app, by means of which tenants and administrators can easily contact. Unnecessary media disruptions are avoided.
Overview of the services in the easysquare tenant app – completed by an optional chatbot function with our virtual assistant PROMi.
In the contract service, tenants can view their contract data and documents at any time. This means they can always keep track of their contractual relationship – 24/7.
Tenants can report new damage or view past reports quickly and directly. A catalogue of damage reports – derived from the ERP system – makes it easier for tenants to enter them and to assign them within your housing company. Photos can also be added and tenants are always kept informed of the latest status through predefined status changes to the repair process.
Whether it's a pet application or information about a lost key – all requests concerning the commercial rental management can be easily transferred to the housing company by using the selection catalogues of service topics and text fields in the "Service" service.
The contant shown in the tenant app can be displayed in both German and English.
The digital bulletin board in the easysquare tenant app offers tenants a clear overview of current and relevant house information. Housing companies can publish posts via the web app – addressed both to all tenants and to the tenants of specific business units or buildings. The targeted provision of information significantly increases the level of use of the app and optimises the exchange of information between property managers and tenants.
According to EED, consumption information during the year can also be integrated into the easysquare tenant app, so that tenants can immediately gain detailed insights into their energy consumption. The app displays real-time data on current energy consumption for hot water and heating and, if desired, sends personalised notifications to promote conscious energy management.
A detailed consumption history, benchmarks and comparison charts as well as recommendations for optimising energy consumption overall help to promote understanding of your tenants' individual energy consumption, reduce energy consumption and increase energy efficiency in residential buildings.
- Digital bulletin board: Like a conventional bulletin board in a building’s entrance, you can always keep your tenants up to date – whether with news, announcements of maintenance work or house rules. The administration and maintenance are carried out independently by your company and can be published per building, business unit or across the entire real estate portfolio.
- Digital district management: With the neighbourhood function, the tenant app can be optimally supplemented with another service. With this, tenants can offer and look for help in their neighbourhood. They can lend someone a drill, search for a babysitter, offer their help in assembling furniture and find and search for offers and queries from their neighbours in more than 20 other useful categories.
- ERP integration: Thanks to the seamless integration into the SAP® system, all of your tenants' processes can be effectively controlled and managed with easysquare workflow. The targeted determination of agents ensures that the responsible processors can clarify queries immediately via chat.
Time and cost savings: Transferring self-service tasks to your tenants saves valuable resources and leads to quantifiable process improvements
Intelligent networking: Easysquare networks all those involved and can be seamlessly linked to other services
Transparent processes: Clear, traceable process sequences generate trust and there is no longer a need for repeated enquiries of your tenants.
Reduction in media interruptions: Media interruptions due to communication via various media, such as phone, email or letter, now become a thing of the past. This saves valuable time.
Ready-to-use SAP® integration: To ensure optimal connection of the tenant app on the easysquare platform with your SAP® system, PROMOS provides you with the ready-to-use plug-in solution easysquare workflow.
- Property managers
- easysquare platform