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How does a tenant app work?
Manage rental matters via an app? The tenant app is an outstanding example of how digitalisation optimises processes in almost all areas, improves communication and service and creates transparency. Everything that used to be sent in paper and letter form can now be bundled and sent digitally. The entire process becomes noticeably more efficient and convenient, not only for tenants but also for real estate companies. You can find out exactly how it works in this Wiki article.
What is the tenant app?
The tenant app is an innovative digital application that enables real estate companies to handle all interactions and processes relating to their tenants via a central platform. Whether it's a rental agreement or documents in the app, defect reports or important news – this app facilitates communication and the exchange of information between landlords and tenants by offering various functions and services in a bundled form.
Is a tenant app secure?
High-quality tenant software, in particular the easysquare tenant app, ensures security at various levels. This includes secure data transmission, compliance with data protection guidelines and functions such as 2-factor authentication. Constant updates and security checks ensure that sensitive and personal information is protected and that the app complies with current security standards.
What is a tenant portal?
A tenant portal is a digital platform that enables tenants to access a variety of information and services online. This can include the display of contract details, the submission of defect reports, access to important documents or information via the pinboard function. A digital tenant portal offers a central point of contact for tenants to manage their concerns conveniently and efficiently.
Figure 1: Tenants can use a wide range of services in the easysquare tenant app. Our virtual assistant PROMi is also available as an option for simple enquiries via a chat function.
 Figure 1: Tenants can use a wide range of services in the easysquare tenant app. Our virtual assistant PROMi is also available as an option for simple enquiries via a chat function. |
An app for tenant communication and the organisation of documents and contracts has many advantages for tenants and the real estate company itself:
- Contract service: always keeping an overview
Tenants can view contract details directly via the app. This function allows quick and easy access to relevant contract information, which contributes to transparent and efficient communication. Thanks to the connection to a central ERP system, the information is fed from a single source and is synchronised automatically – a huge advantage for the real estate company. - Message service: report defects effortlessly
The ability to easily submit damage and service reports via the app is a great added value for tenants. The app guides users intuitively through selection catalogues that are tailored to their needs, making it much easier to report issues. Companies receive the defect reports in real time and benefit from automated processing and immediately visible, complete data and photos. - Document service: direct access to relevant documents
The document service can be used to display selected documents directly from SAP®. This seamless integration enables quick access to important documents and helps to increase efficiency, reducing the workload of the real estate company's service department. - Pinboard function: keeping an eye on the latest information
Important information and news can be published for specific properties using the pinboard function of the tenant app. This keeps tenants up to date at all times, be it with regard to house rules, current developments or information on maintenance work. - Paperless document provision: efficient and legally compliant
Thanks to digital document provision, all relevant documents are available in the app via an SAP® interface. The flexible setting of display duration and time ensures individual customisation to the user's needs. The app not only replaces the classic letter, but also offers two-factor authentication for maximum data security. An expert opinion with legal liability guarantees the legal security of this innovative delivery method. - A sense of togetherness: digital district management for a better quality of life
The app for tenants goes beyond the conventional functions of tenant software and integrates digital district management. Here, tenants can offer or search for products and services. This neighbourhood function makes it much easier to interact with neighbours and connect local providers. - Digital processes: effective control and management
Thanks to the seamless integration into SAP®, all processes can be effectively controlled and managed by app users in the housing company's system. All open processing steps within the app are clearly visible with easysquare workflow. An integrated chat function enables immediate queries and clarifications, while targeted processor finding ensures that the processes are received directly by the person responsible. - Customised look thanks to co-branding: focus on your app
The easysquare tenant app can be adapted to your company’s corporate design specifications on a customer-specific basis. From app icons, colours and logos to the banner carousel – the co-branding guide gives companies all the design options they need to present their app individually. In this way, they promote their image branding, identification with their brand and their individual recognition value. - Multilingualism made easy: translation and back-translation function
Tenants whose native language is not German can also benefit fully from the advantages of the tenant app, as several foreign languages are available. The application can be configured in English, Polish and Italian. In addition, the form content can be translated into a further 24 languages thanks to DeepL integration. Users can have texts and form descriptions translated with just one click. Tenants can even fill out the form in the language of their choice and have it translated back into German when it is submitted.
Apartment search made easy
But that's not all! What about those who are not yet tenants but would like to be? Searching for an apartment also involves many work steps and documents that can be processed and managed even faster and more effectively digitally. That's why we have the easysquare potential tenant app. It revolutionises the process of searching for apartments as well as interaction between potential tenants and real estate companies. In this efficient application, prospective tenants can easily find available properties, make enquiries, and even upload their profiles and documents relevant to the tenancy agreement directly. Seamless networking on the easysquare platform enables smooth communication between landlords and prospective tenants, completely free of media discontinuities. If a letting enquiry is successful and a contract is signed, the potential tenant app automatically transforms into the easysquare tenant app the new tenants can now use all relevant services such as “Contracts”, “Defect report” and “Service”. The app not only offers an effective means of searching for rental properties, but also transparent processes, a reduction in media discontinuities, turnkey SAP® integration and intelligent linking with other services and portals such as Immobilienscout, Immowelt and classified ads. This leads to considerable time and cost savings for all parties involved and creates a trusting environment for real estate interaction right from the start.
Figure 2: Apartment search made easy! In the app, customers can search for properties, send enquiries for properties and also book available slots for viewings themselves. This allows you to significantly reduce your administrative workload.
 Figure 2: Apartment search made easy! In the app, customers can search for properties, send enquiries for properties and also book available slots for viewings themselves. This allows you to significantly reduce your administrative workload. |
Implementation of the EED guidelines
The right software will make it much easier for you to comply with the EED guidelines. The EED aims to reduce energy consumption in properties by 32.5 per cent by 2030. The aim is to give tenants more transparency about their individual energy consumption so that they can manage their energy consumption more consciously. In turn, landlords are obliged to provide this information on a monthly basis. Here, consumption billing software can be the simplest and quickest method of informing tenants about their energy consumption each month.
Figure 3: The tenant app can be used to provide consumption information during the year, giving tenants detailed insights into their consumption. If desired, personalised notifications can also be sent to promote conscious energy management.
 Figure 3: The tenant app can be used to provide consumption information during the year, giving tenants detailed insights into their consumption. If desired, personalised notifications can also be sent to promote conscious energy management. |
A platform for everyone!
The easysquare tenant app not only streamlines processes, it also offers an ideal platform for communication between real estate companies and their tenants. All payments can be processed quickly and securely with ePayment. The combination of functionality, security and customisability makes the tenant software an indispensable tool in modern real estate management. Many large companies such as DOGEWO21 and ecowo have been relying on the easysquare apps for years. Watch the video to find out more about the tenant app and how it increases customer satisfaction and efficiency in tenant communication. Or read how we cracked the 100,000 user mark with our app this year. Are you interested in other mobile applications? Be it tenant and landlord apps or owner and craftsperson portals, there is something for everyone in the comprehensive PROMOS portfolio! Would you prefer personalised advice? Then contact us today. We look forward to hearing from you!
